ECO_DIN Sales Policy

At Eco-Din, we believe in fostering a transparent and trustworthy relationship with our customers. Our sales policy is designed to uphold the highest standards of integrity, ensuring a fair and enjoyable shopping experience for everyone. We understand that purchasing eco-friendly household appliances is an investment in a greener future, and we’re committed to making that journey as seamless as possible.

1.Pricing and Payment – Clarity and Convenience:

  • Transparent Pricing: All our prices are listed in Vietnamese đồng (VND) and are clearly displayed, allowing you to make informed decisions without any hidden costs. 
  • Flexible Payment Options: We offer a variety of convenient payment methods to suit your preferences, including cash, major credit/debit cards, and electronic transfers. This flexibility ensures you can complete your purchase with ease and security.
  • Full Payment at Purchase: Unless otherwise agreed upon in writing, full payment is required at the time of purchase to secure your order and initiate the fulfillment process.

2.Product Availability – Accurate and Reliable:

  • Real-Time Inventory: We make every effort to maintain accurate and up-to-date inventory information on our website and in-store. However, product availability may occasionally vary due to high demand or unforeseen supply chain disruptions.
  • Prompt Communication: In the rare event that an item you’ve ordered is out of stock, we’ll notify you promptly and offer suitable alternatives or a full refund. Your satisfaction is our priority, and we’ll work with you to find the best solution.

3.Order Processing and Shipping – Efficiency and Care:

  • Swift Processing: We understand you’re excited to receive your new eco-friendly appliances. That’s why we process orders within 1-2 business days of receipt, ensuring your items are dispatched as quickly as possible.
  • Transparent Shipping: Shipping times and costs vary depending on your location and the shipping method you choose. We provide clear information about these details during the checkout process, so you can make an informed decision.
  • Shipping Carrier Responsibility: While we take utmost care in packaging and handling your order, we cannot be held responsible for any delays or damages caused by the shipping carrier. However, we’ll assist you in resolving any shipping-related issues to the best of our ability.

4.Warranties and Guarantees – Peace of Mind:

  • Manufacturer’s Warranty: All our products are backed by a manufacturer’s warranty, providing you with additional protection against defects or malfunctions. The specific terms and duration of the warranty may vary depending on the product, so be sure to review the warranty information provided.
  • 30-Day Satisfaction Guarantee: We stand behind the quality and performance of our products. That’s why we offer a 30-day satisfaction guarantee on all purchases. If, for any reason, you’re not completely satisfied with your purchase, you can return it for a full refund, subject to our return policy conditions.

5.Sales and Promotions – Exciting Opportunities:

  • Special Offers: From time to time, we may offer sales, promotions, or discounts on select items. These are great opportunities to save on your favorite eco-friendly appliances.
  • Specific Terms: Please note that discounted or sale items may be subject to different return or exchange policies. We’ll clearly communicate any such variations during the promotion period.
  • Right to Modify: We reserve the right to modify or cancel any sales or promotions at any time, without prior notice. We recommend checking our website or store for the latest information on current offers.

6.Customer Service – Your Trusted Partner:

  • Expert Assistance: Our knowledgeable and friendly staff is always ready to assist you with any questions or concerns you may have about our products, policies, or your order.
  • Multiple Contact Channels: You can reach us by phone, email, or in person at our store. We strive to provide prompt and helpful responses to all inquiries.

Contact Us:

  • If you have any questions about our sales policy, please contact us

By purchasing from ECO_DIN, you agree to our sales policy. We are proud to offer eco-friendly household items that support a sustainable lifestyle and appreciate your commitment to making environmentally responsible choices. Thank you for choosing ECO_DIN!