At E-co Din Company, we’re not just about providing high-quality, eco-friendly household appliances; we’re also dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes, a product might not meet your expectations entirely. That’s why we’ve created a transparent, customer-centric return and refund policy that prioritizes your peace of mind.   

30-Day Return Window – Flexibility and Convenience:

We believe you deserve ample time to experience and evaluate your new appliance. That’s why we offer a generous 30-day return window from the date of delivery. Within this timeframe, if you decide to return any new, unused item for any reason, you’ll receive a full refund, subject to certain restocking fees (detailed below).

Return Conditions – Fairness and Transparency:

To ensure a fair process for both our customers and our company, we require returned items to meet the following conditions:

  • Original Packaging: The item must be returned in its original packaging, including all accessories and manuals. This helps us ensure the product can be resold and minimizes waste.
  • Unused and Undamaged: The item must be unused and in the same condition as when you received it. We encourage you to inspect your purchase thoroughly upon delivery to identify any potential issues.
  • No Signs of Wear and Tear: Any visible damage or signs of wear and tear will void the return. We kindly ask that you handle the product with care during the evaluation period.

Restocking Fees – Clear and Reasonable:

In some cases, we may apply restocking fees to cover the costs associated with processing and repackaging returned items.

  • 15% Fee for Large Items: A 15% restocking fee may be applied to returns of large appliances like refrigerators or washing machines, as well as items requiring special handling.
  • No Fees for Our Errors: We will waive restocking fees for returns resulting from defects or errors on our part. Your satisfaction is our priority, and we take responsibility for any issues caused by us.

Initiating a Return – Simple and Efficient:

We’ve designed a hassle-free return process to make things as easy as possible for you:

  1. Contact Customer Service: Reach out to our dedicated customer service team via phone or email to request a Return Merchandise Authorization (RMA) number. Our friendly representatives are ready to assist you throughout the process.
  2. Provide Order Details: Share your order number and the reason for your return. This information helps us process your request quickly and efficiently.
  3. Receive Instructions: Once your return is approved, you’ll receive the RMA number and detailed instructions on how to ship the item back to us. We’ll provide all the necessary information, including the return address, packaging guidelines, and any other relevant details.

Refunds – Prompt and Secure:

We’re committed to processing your refund promptly and securely:

  • Timely Processing: Refunds will be processed within 5-7 business days of receiving the returned item. We understand you want your money back as soon as possible.
  • Original Payment Method: The refund will be credited back to the original payment method used for the purchase. We ensure a secure and accurate refund process.
  • Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part. We strive to minimize any additional expenses for you.

Exchanges – Flexible Solutions:

Currently, we don’t offer direct exchanges. However, if you’d like to exchange an item for a different one, you can follow the standard return process and then place a new order for the desired product. Our team is happy to assist you in selecting the right replacement.

Exceptions – Important Considerations:

To maintain fairness and sustainability, certain items may be ineligible for return:

  • Clearance or sale items
  • Personalized or custom-made products
  • Gift cards
  • Opened consumables

Damaged or Defective Items – Swift Resolution:

If you receive a damaged or defective item, please contact us immediately. We’ll promptly arrange for a replacement or issue a full refund, including shipping costs. Your satisfaction is paramount, and we’re dedicated to resolving any issues quickly and effectively.

Our Commitment to You:

At E-co Din Company, we’re not just selling products; we’re building trust and fostering long-term relationships with our customers. Your satisfaction drives us to continuously improve and innovate. If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our dedicated customer service team. We’re always here to listen and assist you.  

Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our customer service team. We are here to ensure your experience with ECO_DIN is positive and hassle-free.

Thank you for choosing ECO_DIN and for supporting eco-friendly products that make a difference!